What payment methods do you offer?
We accept all major debit and credit cards as payment, including Visa and Mastercard. We also accept payment via PayPal, Apple Pay and Klarna. Email us directly if you wish to pay via BACS.
We do not accept cheques or postal orders.
Can I use a different delivery address?
Yes, at checkout you will be able to use a separate delivery address to your billing details
When will I receive my order?
All items are dispatched within 48 hours unless otherwise stated.
Can I cancel my order?
If your order has not been processed, we may be able to cancel your order before it is dispatched. Please email serahtene@thecleanbox.co.uk and include ‘’CANCELLATION’’ within the subject line.
If your order has already been dispatched, please follow the returns procedure.
Will the products be individually labelled?
It is not possible for us to individually label each item for identification.
We are always on hand to help, so if you cannot identify a product from referring back to the website please email us at serahtene@thecleanbox.co.uk, and we will help you out.
I ordered the wrong product can I return for an exchange or refund?
If you are unhappy with your goods, you can return them for a full refund, providing they are in a saleable condition, within 14 days of receipt. Please include a brief note to explain the reason for return.
What is the cost of delivery?
Delivery is charged at £4.99 standard delivery. £7.50 Royal Mail signed for 1st class and £9.50 for Special delivery (order must be placed before 1pm)
How is my parcel being delivered?
Our UK orders are sent out via Royal Mail’s 48 hour service. Items are usually dispatched within 2 working days, so you can expect your order within 3-5 working days.
Mainland UK and Ireland only.
I haven’t received my order.
If your order has been dispatched but hasn't arrived within the expected time period, please email serahtene@thecleanbox.co.uk and we will look into it for you.
My item is faulty.
Should you receive a faulty item, please email us at serahtene@thecleanbox.co.uk and we will be more than happy to issue you with a replacement.
I’ve received the wrong item/an item is missing.
Please email us at serahtene@thecleanbox.co.uk and we will be more than happy to resolve the issue.
How do I return an item?
If you are unhappy with your goods, you can return them for a full refund, providing they are in a saleable condition, within 14 days of receipt. Please include a brief note to explain the reason for return.
The buyer is responsible for the cost of the return postage. We recommend that returns are sent by recorded delivery as we cannot accept responsibility should your items go missing. Please send them to:
Matthe Fearon - The Clean Box
3 Shepherd House
Arnold Road
Nottingham
NG5 5XA